Terms & Conditions

At Bijou Melts, we strive to ensure our products are created with the utmost care. We aim to create high quality products for our customers and inspect each order before shipment. However, if you are not satisfied with your purchase, please follow the instructions below.

Our Promise

If you’re not completely satisfied with your item, our valued customers will have 10 business days to easily initiate a return for a full refund or exchange. Whether it's for a replacement with the same product or for another item of equal value, we are dedicated to ensuring your complete satisfaction with our products. Please remember: the item you return must be in the same condition as when you received it.

Pricing, payment & sales tax

All prices are in NZD and payments are made through our payment provider, Stripe.

Product

As all of our products are meticulously handcrafted with care and precision, it is important to note that there may be subtle variations in the final outcome. While we make every effort to showcase the exact product in our online photos, it is possible that discernible variances may be present.